A return period of 14 days applies to all our items. The return period starts on the day you receive your item.
Return conditions: For hygienic reasons, our products will NOT be returned if the seal is broken. Lenses must be returned as a complete set and in unopened packaging. Prescription lenses are sold as a set with the same prescriptions. These must therefore be returned unopened as a set with the same strengths.
We must have received the return within 14 calendar days. Items that fall outside the return period of 14 days will not be returned. The return shipment is always at the sender's own risk.
ColorVisions is not liable for damaged or lost returns. Also make sure that the shipment is sufficiently stamped. If a package is not returned with sufficient postage, unfortunately we cannot accept the package.
Upon receipt, the returned products are carefully checked whether they are indeed unused and unopened. The return will be refused if it does not meet the return conditions.
If you nevertheless return an Item that does not meet the above conditions, the costs for sending it back to you are for yourself.
You will receive an email confirmation when the return has been accepted. If the products have been returned correctly, we will refund the purchase amount to your account number within 7 days.