FAQs - Frequently Asked Questions
Below you can read the frequently asked questions by customers. Is your question not listed here? Then simply contact us by e-mail.
How long can I wear the lenses?
Annual lenses can be worn for 1 year and should be thrown away after that. You should always remove and clean your lenses at the end of your day. We strongly advise against keeping your lenses in at night.
Can I sleep with my contact lenses in?
We strongly advise against this. Our lenses are not suitable for sleeping with.
How can I clean my lenses?
Our All-in-One lens solution is extremely suitable for all our lenses.
How often should I replace my lens case?
We recommend that you check your once every 3 months lenzenhouder to replace. This is to prevent bacteria from accumulating and damaging your lenses.
What delivery methods are there?
Standard delivery - Free shipping with PostNL, with Track & Trace code. Usually ordered before 5 p.m., next day delivery. With this shipping method we are not liable for lost orders.
Signature required for receipt and not at the neighbours - Shipped with PostNL for €3.99. Usually ordered before 5 p.m. on working days, next day delivery. With this shipping method you are insured for your orders.
Which payment methods can I use?
You can pay with us with iDEAL, credit cards, Bancontant, Paypal or pay afterwards via Klarna.
Frequently asked questions about the Coronavirus (COVID-19)
Will the Coronavirus affect the shipping of my order?
It is now busier than usual. We still process our orders on time. PostNL works hard to deliver all shipments on time, but due to the unusual crowds, it can sometimes happen that your order arrives a day later. here you can read more about the delivery by PostNL.
Is it safe to wear contact lenses during the coronavirus outbreak?
Fortunately, it is completely safe to wear contact lenses during this Coronavirus outbreak. Now more than ever, it is important to maintain good hygiene when putting on and taking off your contact lenses.